WHEN WILL YOUR ITEMS BE SHIPPED?
All orders are subject to a handling period before shipment, usually 0 - 2 days.
You will then receive notification of shipment with full tracking information. Most of our orders are shipped from local warehouses. However we do have products that are shipped from international distribution centers. For local US orders, orders shipping times are between 1 - 10 business days for delivery. In the case of holidays and high demand products, it may take up to 15 days. All products have average shipping times displayed on the product page.
If your order is stuck or lost in transit, please contact us. Please provide your order number and name on the order.
Orders may be cancelled if they have not been processed or shipped. After they have been processed or shipped they may not be cancelled. After you receive your order contact us for return instructions.
Please make sure to provide the correct shipping address. Fit Sports can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
International Orders - In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Fit Sports will not be held responsible for customs taxes.
HOW DO I TRACK MY ORDER?
When you receive your shipping confirmation email, click on the my order button.
FAULTY PRODUCT, DAMAGED OR WRONG PRODUCT
Notification email for Faulty/Damaged/Wrong products must be sent within 30 days of delivery.
If a product is damaged form shipping, or you received the wrong product or a faulty product, contact us within 30 days from delivery to receive a replacement.
To initiate your replacement please click on "Contact Us" or email us at " firstname.lastname@example.org ". Give us clear detail as to what the issue is. Please also send picture/s or short video to help show the problem.
Please contact us as soon as possible, so we can get the replacement shipped out to you.
CONDITIONS THAT APPLY TO 30 DAY MONEY BACK GUARANTEE / CHANGE OF MIND
- All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items.
- Items must be in new and unworn/unused condition.
- Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
- Any item(s) that have been resized, damaged, or otherwise altered after delivery will not be accepted for return.
Fit Sports is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.
These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.
To return an order, you must first contact us for return shipping details and you need a return order number.
The return order number must be included in the package that we provide so that the refund can be processed.
If the product you purchased does not qualify for free returns, Buyer is responsible for paying return shipping costs.
We recommend using a traceable shipping service to ensure your return is delivered.
You may be charged a restock fee of 30% for all change of mind returns.
RETURN SHIPPING for 30 DAY MONEY BACK GUARANTEE / CHANGE OF MIND item(s):
- First check the product page of item(s) you purchased for the return eligibility.
- Product Eligibility for free returns; Look for the "Free Returns" messaging under product price on the product page of an item to confirm if it is eligible for free returns.
- Not eligible for Free Returns; If the product page shows "Eligible for Return" the product is eligible to be returned for a full refund, but the buyer is responsible for any return shipping costs.
WHERE ARE MY ITEMS COMING FROM?
Most of our products are shipped from the USA. Some products are shipped from Europe, Australia and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages from different warehouses. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
PRODUCTS WITH 1 YEAR TO 18 MONTHS PRODUCT REPLACEMENT WARRANTY
Products that come with a 1 year to 18 months replacement warranty, will have it displayed on the product page in the description.
This warranty is a manufacture warranty and does not apply if the product is defective due to physical or water damaged.
Customer is responsible for covering shipping and handling Cost.
If you ordered multiple items and there are missing items from your order, Fit Sports helpdesk must be notified within 30 days from date of delivery. No refunds or replacements with be issued after 30 days from delivery date.