FAQ

WHEN WILL YOU SHIP MY ORDER?

All orders are subject to a handling period before shipment, usually 1 - 2 days but may take up to 5 business days.

You will then receive notification of shipment with full tracking information. Our orders are shipped from local and international distribution centers. For local US orders, orders shipping times are an average of 4 - 10 business days for delivery. In the case of holidays and high demand products, it may take up to 20 days.

If your order is stuck or lost in transit, please contact us. 

Orders may be cancelled if they have not been processed or shipped. After they have been processed or shipped they may not be cancelled.

Please make sure to provide the correct shipping address. Fit Sports can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

International Orders - In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Fit Sports will not be held responsible for customs taxes.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer. These locations include China and the United States. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE  / CHANGE OF MIND 

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item is faulty or you are unhappy with the product within 30 days of delivery.  

RETURNS

Returns will be accepted within 14 days of delivery. To initiate your return please contact us by clicking here to receive your returns number. Any un-authorized returns may result in refunds being delayed.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 50% restocking fee.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details (helpdesk@fitsportsproducts.com).