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FAQ

WHEN WILL YOU SHIP MY ORDER?

All orders are subject to a handling period before shipment, usually 0-1 day but may take longer for high demand products or during holidays .

You will then receive notification of shipment with full tracking information. Our orders are shipped from local and international distribution centers. For local US orders, orders shipping times are an average of 1 - 7 days for delivery. In the case of holidays and high demand products, it may take up to 10 days.
If your order is stuck or lost in transit, please contact us. 

WHEN CAN I CANCEL MY ORDER?

Orders may be cancelled if they have not been processed or shipped. After they have been processed or shipped they may not be cancelled.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WHERE ARE MY ITEMS COMING FROM?

Our orders are shipped from local and international distribution centers.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

WHAT IS THE 30 DAY MONEY BACK GUARANTEE  / CHANGE OF MIND?

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item is faulty or you are unhappy with the product within 30 days of delivery.  

HOW DO RETURN A PRODUCT?

Returns will be accepted within 30 days of delivery. To initiate your return please contact us by clicking here to receive your returns number. Any un-authorized returns may result in refunds being delayed.

MY ORDER WAS DAMAGED IN SHIPPING, WHAT DO I DO?

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether you need to return it or if we will send you a replacement with returning it. If you need to return the order, the items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

I PLACED AN ORDER IN ERROR, WHAT DO I DO?

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 50% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details (helpdesk@fitsportsproducts.com).

 

 

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