Notification email for Faulty/Damaged/Wrong products must be sent within 90 days of the order date.

If a product is damaged during shipping or if you received the wrong or a faulty product, contact us within 90 days of the order date to receive a replacement.

To initiate your replacement, please click on "Contact Us" or email us at " helpdesk@fitsportsproducts.com." Provide clear details about the product issue. Please also send pictures or a short video to show what the issue is. 

In most cases, if we can determine that it is faulty or damaged, we will send out a new order without you having to return the first order. 

CONDITIONS THAT APPLY TO 90-DAY RETURNS 

• All item packaging, documentation (boxes, manuals, warranty cards, etc.) must be returned with the returned items. 
• Items must be in new and unworn/unused condition.
• Any items that, because of customer negligence, misuse, or tampering, are damaged, missing parts, or in unsellable condition, will not be accepted for return.
• Any item(s) resized, damaged, or otherwise altered after delivery will not be accepted for return.

These conditions apply only to change-of-mind returns and do not apply to items returned because they are faulty.

To return an order, you must first contact us for the return shipping label.

Fit Sports Products is not required to accept returns on items outside the specified return window.

PRODUCTS WITH 1-YEAR OR 18-MONTH PRODUCT REPLACEMENT WARRANTY

Products with a one-year or 18-month replacement warranty will have it displayed on the product page in the description.

This warranty is a manufacturer's warranty and does not apply if the product is defective due to physical or water damage.  

The customer is responsible for covering the shipping and handling costs.

MISSING ITEMS

If you ordered multiple items and there are missing items from your order, Fit Sports Products helpdesk must be notified within 90 days from the order date. No refunds or replacements will be issued after 90 days from the order date.